Aliyah Tips - Internet options in Israel

Aliyah Tips - Internet options in Israel

Understanding how Israeli Home Internet service works

In Israel, home internet service usually has two separate parts:

Tashtit – תשתית – Infrastructure

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The physical line into your home (copper, cable, or fiber).
Usually provided by Bezeq or HOT, and in some areas by other fiber networks

Sapak Internet – ספק אינטרנט – ISP (Internet Service Provider)

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The company that gives you actual internet service over that line
Examples: Bezeq International, Partner, Cellcom, HOTnet, 019, Internet Rimon, TCS Telecom, and others

Some providers sell packaged deals, but behind the scenes you are still paying for two separate services, and tech support may be split between them.

When you call remember to ask:

  • “Who is my Tashtit provider?”
  • “Who is my Sapak - ISP?”
  • “If there is a problem, who do I call first?”

How Much Speed Do You Need?

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Typical recommendations for home use (your need may vary, this is just a general recommendation):

  • Single / couple: 100–300 Mbps
  • Family: 300–500 Mbps
  • Heavy streaming / remote work / large uploads: 500 Mbps – 1 Gbps

For most people, anything above about 300 Mbps feels similar for regular use (browsing, Zoom, streaming). You may not need “1 Gigabyte” download speed just for WhatsApp, email, and Netflix.

Common Contract “Traps” to be Aware of

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When you compare offers (especially online):

  • Intro price promotion: Many deals are cheap for 6–12 months, then increase
  • Price after promotion: Always ask for the regular price starting month 7 or 13
  • Commitment/exit: Check if there is a minimum term and how to cancel
  • Router/modem: Ask if the router is rental or purchase, monthly cost, and what happens if you leave

Fiber vs Cable vs DSL

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Sibim - סיבים - Fiber:

  • Fastest and usually most stable
  • Good for big families, many devices, remote work, and heavy streaming.
  • Not available yet in every building; depends on your exact address

Cable (HOT) Internet:

  • Uses HOT’s cable TV network
  • Fine for most standard homes and streaming
  • Coverage is not universal in all neighborhoods

Bezeq DSL / VDSL:

  • Uses the standard phone line if fiber/cable is not available
  • Solid fallback in older buildings or peripheral areas

When you sign up, the provider will check your address and tell you which options (fiber/cable/DSL) exist in your building.

Bundled Packages: Internet + TV + Mobile

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Many companies offer “triple” or bundle deals that can include:

  • Internet infrastructure
  • ISP service
  • Israeli TV channels/streaming box
  • Mobile lines

Bundles may be worth it if:

  • You want Israeli TV channels
  • You prefer one bill and one provider
  • You are not planning to switch often once promotions end

Bundles may not be necessary if:

  • You only need internet access
  • You mainly watch content via Netflix, YouTube, etc. and do not need Israeli channel packages

Popular ISPs – At a Glance

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This list is focused on common, consumer-facing providers used by many people.

Bezeq (Bezeq + Bezeq International)
Role: National telecom; offers both infrastructure and ISP.
Phone: 03-3034591

Cellcom/Netvision (013)
Role: Major telecom with internet, TV, and mobile bundles.
Phone: *3123, 1-800-071-071

HOT/HOTnet
Role: Cable TV and broadband; popular for bundles.
Phone: 053-5003000

Internet Rimon
Role: ISP with filtering/content-control options, widely used in religious communities.
Phone: 1-800-222-234

Partner (012)
Role: Major operator, strong in fiber; offers internet and bundles.
Phone: *5474
WhatsApp: 054-3228822

TCS Telecom
Role: English-friendly provider targeting Olim; offers phone, fiber, internet, and TV bundles
Phone: 02-6550332

019 Mobile (Telezar/019)
Role: Budget ISP and mobile provider; can be combined with filtering (e.g., via Rimon/Etrog)
Phone: *019

Hebrew Comparison Sites

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These sites list current internet deals and bundles.They are in Hebrew but work well with browser translation.

Info

Please note: These sites often show only ISP pricing, not infrastructure.Always add Tashtit+ISP costs to understand your real total monthly bill.